tag:support.zammad.com,2005:/help/en-us/20/feedZammad Support Knowledge Base - Knowledge Base2021-04-27T11:47:53Zkb-answer-96-16195238072021-04-27T11:47:53Z2021-04-27T11:47:53Z*Is there a roadmap to future Knowledge Base features?Zammad Support Knowledge Basekb-answer-94-16054610342019-06-05T15:41:46Z2020-11-15T17:23:54ZIs there a user’s guide for the Knowledge Base?Zammad Support Knowledge Base<div>Of course!</div><div>As usual you will find all information about the Zammad functions in our <a href="https://admin-docs.zammad.org/en/latest/manage/knowledge-base.html" rel="nofollow noreferrer noopener" target="_blank" title="https://admin-docs.zammad.org/en/latest/manage/knowledge-base.html">documentation</a>.</div>kb-answer-86-15598229392019-06-05T15:41:46Z2020-06-23T15:26:44ZDoes the Knowledge Base support multiple languages?Zammad Support Knowledge Base<div>
<p>Yes, but only for:</p>
<ul>
<li>
<b>all</b> self-hosted systems</li>
<li>
<b>Plus-tier</b> hosted subscribers</li>
</ul>
</div><div>To translate your Knowledge Base articles into other languages, a Zammad administrator must first enable them in the admin panel. Then, in the Knowledge Base editor, use the language switcher in the lower-righthand corner to view alternate versions of each article.</div>kb-answer-98-15598234942019-06-24T08:06:48Z2019-06-24T08:06:48ZWhat does the Knowledge Base cost?Zammad Support Knowledge Base<div>The Knowledge Base is a new feature which is available <b>for free in the community version</b>.</div><div><br></div><div>Of course the Knowledge Base is also available for our hosted customers (Professional and higher). However, there are some differences between the versions:</div><div><ul>
<li>In the <b>Plus version</b>, the feature is fully available. It is possible to translate articles into several languages.</li>
<li>All <b>Professional subscriptions</b> can also use all functions of the Knowledge Base, but only with one language.</li>
</ul></div>kb-answer-87-15596365802019-06-05T15:41:46Z2019-06-06T06:00:00ZWhat is the Knowledge Base?Zammad Support Knowledge Base<div>The Knowledge Base is a place for your organization to <b>keep track of answers to frequently asked questions</b>. It can be a place you send your customers to when they ask you the same question for the millionth time, or a repository of internal documents for your staff’s eyes only (or both!)</div><div><br></div><div>
<p>The first release of the Knowledge Base includes the following features:</p>
<ul>
<li>
<b>Restricting</b><span> articles to agent-only view (</span><i>i.e.,</i><span> “Internal Visibility”)</span><br>
</li>
<li>
<b>Scheduling</b> articles to be published later</li>
<li>
<b>Archiving</b> articles</li>
<li>
<b>Sorting</b> articles into categories and subcategories</li>
<li>Integration in the Ticket message composer (type “??” to insert a reference to a KB article)</li>
<li>
Multi-language support (not available for Starter- and Professional-tier hosted subscribers)</li>
<li>Attachments</li>
<li>
Internal links (to tickets)</li>
<li>
Internal links (to other KB articles)</li>
<li>
External links (to other websites)</li>
</ul>
</div><div><ul>
</ul></div><div><div>And there’s even more to come in future releases!</div></div>