Diagnostic Workshop (System Troubleshooting)

Having trouble? Get to the bottom of it yourself instead of paying for monthly support.

If you plan to host your own instance of Zammad and don’t want to commit to a recurring support contract, try our Troubleshooting Workshop.

Objective of the workshop:
We will take you through a methodical, step-by-step approach to troubleshooting why your deployment isn’t behaving the way that it should, whether you’re having trouble with LDAP integration, importing data from other services, or just plain application configuration.

Remote and on-site offerings available. Contact us to find out more or schedule an appointment.

Conditions:
  • Minimum workshop duration is four hours (Halfday)
  • The cost for a full-day, 8-hour workshop is €1,450.
  • Hourly billing is not offered.

Please note:
Please schedule a lead time of at least two weeks. For customers who need urgent assistance, we recommend a support contract instead, which offers guaranteed response times of six hours or less.