SaaS invoices are generated automatically and, by default, are only settled via SEPA or credit card.
Payment by invoice for hosted customers generates additional manual work in cash allocation (assigning payments and posting incoming payments), which is why there are minimum turnover requirements and specific regulations for this.
We only create manual invoices under the following conditions:
- annual payment with a minimum turnover of €1,000 per year or
- monthly payment with a minimum turnover of €250.
Exception: public institutions (individual agreement required, by email via enjoy@zammad.com)