To introduce Zammad in your own organization, there is a generic concept for implementation efforts that are practicable for about 80% of all customers. Once the decision for Zammad and for/against an operating variant (onPremise/SaaS) has been made, the implementation usually follows the following pattern:
Administrator training (basic training)
To get to know all the features and functions in Zammad, we recommend a 2-day training course.
This can basically be done in 2 ways:
a) General administrator training (webinar) - costs 890,- € per person
b) Individual administrator training (workshop) - costs 1.598,- € per person day
Workshop on conception and configuration - costs € 1,598 per person day (approx. 1 day per use case)
This workshop is a best practice consultation for the implementation of the individual use case.
https://zammad.com/en/services/professional-services#2-product-implementation
Individual Workshops - costs € 1,598 per person day
This workshop is for all individual questions regarding the upcoming Zammad implementation and the configuration of the security architectures.
Review workshop - costs € 1,598 per person-day
This workshop usually takes place 6-12 weeks after go-live and transfers the feedback of the agents and admins into an optimization phase in which further potentials of Zammad are developed in the own organization and further efficiency increases are implemented (recommended once a year during the product lifecycle).
Overall, it can be assumed that an implementation of Zammad is easily possible with approx. 5-6 person days (budget < €10,000).
In most cases, individual and review workshops are not absolutely necessary, the total costs are then between €3,500 and €4,800.