If you’re thinking of running Zammad on your own servers, our support contracts can ease the burden of managing the technical stuff so you can focus on what matters: keeping your customers happy.
Here is a list of the advantages at each support level:
All Subscribers:
-
service requests (e.g., bug escalations)
- security advisories
Enterprise- and Corporate-tier subscribers:
- phone support
- an initial assessment
- migrations from other platforms (like Zendesk or OTRS)
Corporate-tier subscribers only:
- professional "no worries" system updates (executed by or with us)
Finally, the following services are not covered by support contracts, but are available separately for an added fee:
Enterprise- and Corporate-tier subscribers receive exclusive discounts on these additional services.
Interested? Sign up here.