How Is Zammad AI Usage Calculated?
Many AI providers use token-based billing.
This means costs depend on the number of processed characters - which can be difficult to understand and predict for many users.
To make AI usage more transparent and easier to plan, we use a simplified unit for Zammad AI: the AI Request.
What Is an AI Request?
An AI Request represents one complete AI interaction within Zammad. For example:
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Generating a AI Summary
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Using an AI Text Tool
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Executing an AI Agent Job
Regardless of how many tokens are processed in the background, what matters to you is simply the number of AI Requests used.
Price per AI Request
The price per AI Request is approximately €0.03, depending on the booked quota.
AI Request quotas can be purchased directly within your Zammad instance.
Full Cost Control
Transparency was a key priority when designing our pricing model:
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One-time purchases of AI Request quotas are possible
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Automatic top-ups can optionally be enabled
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Usage is visible at all times
This ensures you remain in full control of your AI-related costs.