The “Pending till” condition can be configured as a condition and action in various areas of Zammad (such as automations, triggers, macros, etc.)
It is important to note that this must always be set in conjunction with the “Waiting for...” status.
Background:
Technically, this timestamp is not removed from the ticket when the “wait until” status is set to, for example, ‘open’ or “closed.”
As a result, an automation that only checks for “Wait until” (but not for the wait status) remains activated.
Note:
If you want to define a rule in an automation, overview, macro, etc. that is supposed to process/make adjustments to the “Wait until” attribute, then you must ensure that the status “Prending reminder” or “Pending CLose” is always set as well in the same ruleset.