As an open source helpdesk and ticket system, Zammad is designed in such a way that the customer is the sovereign of their data and master of their individual processes. The administration menu is designed with a focus on “intuitive usability” and “maximum flexibility”.
This system architecture enables the customer to proceed according to the “KISS principle” (keep it simple and stupid) as well as to implement highly individualized processes, automatisms and integrations in third-party systems (fully integrated solution in the IT ecosystem).
The software is license-free and Zammad GmbH offers all support services for design, configuration and integration according to your specific requirements.