Zammad GmbH offers a wide range of services for general and individual software implementation.
The individual services can be found on our website:
- Basic training
- Implementation workshops
- Other workshops (data interface & technical integrations)
- Individual trainings
- Troubleshooting
- Feature development
- Workshops for evaluation and pilot project planning (PoC)
Based on the general project phases of a software implementation project and from relevant experience with Zammad implementation projects in various use cases, industries and requirement profiles, there is a recommended procedure for the introduction of Zammad.
Product evaluation
We offer you comprehensive support for the vendor selection phase. On the one hand, there are weekly public demo presentations, and on the other hand, our sales department is always available for free pre-sales consultations and individual demos. You can also book our experienced consultants for an evaluation workshop/PoC for a fee.
Basic training for administrators
In order to introduce Zammad in your own organization, it is crucial to get to know the toolbox. Our administrator training courses are the first step in an implementation project. Here you will learn the basics of administration and the configuration options for the individual features and functions. We generally offer generic training formats as webinars (billing per participant), but you can also book training in individual workshops (billing per day, max. 8 participants). We also offer special server administrator training for on-premise operations.
Implementation workshops on conception, configuration and recommended process design
Building on the basic training for administrators, we recommend an individual workshop on conception and configuration as the second step of the implementation project. Depending on the individual requirements and the expected intensity of support, the need may vary here; we are usually talking about approx. 1 person-day per use case/department.
Individual support for customizing and integration into third-party systems
We also offer appropriate consulting and support services in the form of individual migration and API workshops for the specific features of process design and potential integration into existing backend systems.
Basic training for users and/or key users
As soon as the basic configuration of the system and the implementation of individual processes have been completed, the users are usually trained in their responsibilities (agent / key user). Zammad follows the “train-the-trainer” approach here, use the multiplication effects and train selected team members who can then be the internal contact for user questions. Our agent training courses are available as webinars and workshops.
Review workshop for process optimization
As soon as Zammad has been introduced and gone live, qualified feedback from users (agents) is usually received very quickly and additional requests and requirements are brought to the table. In a system review workshop, an experienced consultant will advise you on how you can best adapt and optimize your processes and Zammad configuration.