We offer migration valet packages to help you make the switch to Zammad from another customer helpdesk platform.
Please note that migrations will overwrite all existing data in your Zammad instance, so it’s necessary to always perform migrations on a brand new instance.
Pricing (System Standard Migration)
-
Hosted subscribers (all tiers): Free *
- Corporate-tier subscribers: Free *
- Business- and Enterprise-tier subscribers: minimum €725 (Time & Material) *
- Non-subscribers: minimum €1,450 (Time and Material) *
* Costs may arise if there are special modifications in the original system, causing additional work.
What’s included?
The following services are available to all subscribers:
- Initial consultation, system inventory & appointment agreement
(This is also a chance for you to ask any questions you might have.) - Test migration (subject to client QA & approval)
- Production migration (subject to client QA & approval)
- Final installation
Not including client QA and approval time, the process typically takes a few days.
We strongly recommend that you take at least a week to QA and verify the test migration before granting your approval.
We strongly recommend that you take at least a week to QA and verify the test migration before granting your approval.
Hint:
You are working with another system and want to import your data into Zammad? We are, of course, happy to help.
Only a few preliminary tests and review of technical specifications are necessary for migration and the costs may vary.
Please contact us for further information.
Only a few preliminary tests and review of technical specifications are necessary for migration and the costs may vary.
Please contact us for further information.