What's covered by the support contract?

If you’re thinking of running Zammad on your own servers, our support contracts can ease the burden of managing the technical stuff so you can focus on what matters: keeping your customers happy.

Here is a list of the advantages at each support level:

All Subscribers:

Enterprise- and Corporate-tier subscribers:

  • phone support
  • an initial assessment
  • migrations from other platforms (like Zendesk or OTRS)

Corporate-tier subscribers only:

  • professional "no worries" system updates (executed by or with us)

Finally, the following services are not covered by support contracts, but are available separately for an added fee:

Enterprise- and Corporate-tier subscribers receive exclusive discounts on these additional services.

Interested? Sign up here.