Zammad is a modern helpdesk & ticket system for use in various applications. The product design and solution philosophy is based on a modern, intuitive user interface and a clear and easy-to-understand administration interface.
Compared to the competition, Zammad relies on a logical and intuitive screen design with a workspace divided into three areas, with communication with the customer at the center. The structure of the user interface is focused on the user convenience of the agent/processor.
On the left sidebar you find:
- in the upper section the tooling for the agents (ToDo List, FAQ, Seach-Bar, Notifications, etc.)
- in the lower sections so-called "Zammad Tabs" with an "Autosave Function"
In the center of the screen you find the conversation of the ticket and also the internal documentation of the actions performed (internal notes)
The right sidebar contains all information (360° view):
- on the case you are handling (Ticket)
- the ticket creator / customer contact who raised the request (Customer)
- the company/entity behind the requester (Organisation)
- the ticket creator / customer contact who raised the request (Customer)
- the company/entity behind the requester (Organisation)