If you have already researched our range of services and prices on our website and now only require an offer for internal cost approval, we will be happy to provide you with price indications for expected SaaS usage quotations (commissioning does not take place via quotation and order processes but exclusively via online booking within the SaaS instance) or a budget price offer with the expected project costs and realistic implementation costs for the Zammad standard software. Only when estimating potential special programming and/or product enhancements do we have to rely on an orderly process for defining a specification sheet as the basis for price calculations and we generally do not provide estimates for potential new customers as part of a budget price consideration.
We support you as far as possible with the internal bureaucracy for proper procurement, but we generally recommend that you take advantage of our free advice in Zammad Sales in order to design the project correctly from the outset and in the recommended and tried and tested way.
When should a project be started and when is it better not?
Many parameters are decisive for a successful project, and we would like to list a few of them:
Sufficient financial resources
Sufficient project-related resources in IT and specialist departments
Concrete goals and time frame for the initial project
Vision of future enhancements with an iterative approach (continuous improvement)
User acceptance and enthusiasm for the specific project
In principle, it is only logical to undertake a software implementation project with sufficient financial resources, available in-house resources and the broad acceptance of the workforce. After all, any solution is only as good as the acceptance of the users and this acceptance stands or falls with a mature solution design and a vision for the future. Experience shows that the replacement of an existing solution and a 1:1 replacement project without a concrete idea of improvements and optimizations does not generate the approval and enthusiasm required for successful projects. We are also happy to support you in this matter, please contact us.